Shipping policy
Last
updated: 26/07/2026
Overview
This Privacy Policy explains how Matha Silk House, a partnership firm registered in Kerala, India, with its principal place of business at Ground and First Floor, 1387, 1388, Madapally Building, Ittiyappara, Pazhavangadi P.O, Ranni, Pathanamthitta, Kerala, 689673, India ("Matha Silk House", "we", "us", "our") collects, uses, discloses, and protects information relating to visitors of our website (mathasilkhouse.online) and customers of our physical store (together, the "Service").
This Policy should be read together with our Terms and Conditions and our Return, Refund & Cancellation Policy. By visiting our website, placing an order online, or shopping at our physical store, you agree to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not use our Service.
Our online store is hosted on the Shopify platform, and online payments are processed through Razorpay. Shopify and Razorpay act as independent service providers for certain functions, and we
encourage you to also review their own privacy practices.
SECTION 1 — INFORMATION WE COLLECT
1. Information you provide
directly: your name, billing and shipping address, email address, and phone number; account login details, if you choose to create an account; order details and purchase history; and any information you provide when contacting us for support or grievance redressal.
2. Information collected automatically: IP address, browser and device information, and pages visited, collected through cookies and similar technologies on our Shopify-hosted website.
3. Payment information: We do not
collect or store your full card, UPI, or net-banking credentials. These are collected and processed directly by Razorpay in accordance with applicable payment security standards (PCI-DSS). We may receive limited transaction information from Razorpay, such as payment status, order amount, and a masked
payment reference.
4. In-store information: When you
shop at our physical store, we may collect your name, phone number, and payment details only where you voluntarily provide them, such as for billing or order records.
We do not knowingly seek to collect any sensitive personal data (such as health information, biometric data, or similar special categories of data) and ask that you do not share such information with us unless necessary and requested.
SECTION 2 — HOW WE USE YOUR INFORMATION
We use the information we collect to:
5. process and fulfil your orders,
including billing, shipping, and related communication;
6. create and manage your account,
if you choose to create one;
7. respond to your inquiries,
complaints, and grievance redressal requests;
8. send order confirmations,
shipping updates, and other service-related communications;
9. with your consent, send you
promotional or marketing communications, which you may opt out of at any time;
10. detect, prevent, and address
fraud, unauthorized transactions, or misuse of the Service;
11. comply with applicable law,
including tax, accounting, and consumer protection obligations; and
12. maintain, improve, and
personalize our website and customer experience.
SECTION 3 — LEGAL BASIS FOR PROCESSING
We process your personal data in accordance
with the Information Technology Act, 2000, the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or
Information) Rules, 2011, and, as applicable and coming into force in phases,
the Digital Personal Data Protection Act, 2023 and the Digital Personal Data
Protection Rules, 2025. We process your personal data on the basis of: your
consent (for example, when you place an order or subscribe to marketing
communications); the performance of a contract with you (to fulfil an order you
have placed); and our legitimate business interests or legal obligations (for
example, fraud prevention and statutory record-keeping).
SECTION 4 — SHARING OF YOUR INFORMATION
We do not sell your personal information.
We may share your information only with:
13. Shopify, our website hosting
and e-commerce platform provider, to operate our online store.
14. Razorpay, our payment gateway,
to process your online payments securely.
15. Shipping and logistics partners
and courier companies, to deliver your order within India and internationally.
16. Our professional advisors (such
as accountants or legal counsel) and government or regulatory authorities,
where required by law or to establish, exercise, or defend our legal rights.
17. Any other third party, only
with your specific consent or where necessary to complete a transaction you have requested.
We require each of these parties to handle your information securely and only for the purpose for which it was shared.
SECTION 5 — COOKIES AND TRACKING TECHNOLOGIES
Our website, hosted on Shopify, uses
cookies and similar technologies to operate the site, remember your cart and preferences, and understand site usage. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly if cookies are disabled.
SECTION 6 — INTERNATIONAL DATA TRANSFERS AND ORDERS
As we accept orders from customers outside India, information relating to such orders (including shipping address and order details) may be transferred to, stored, and processed in India and in other countries where our service providers — including Shopify, Razorpay, and our courier partners — operate. By using our Service, you consent to this
transfer, storage, and processing in accordance with this Policy.
SECTION 7 — DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with our legal, tax, accounting, or consumer protection obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained for the period required under applicable Indian law.
SECTION 8 — DATA SECURITY
We take reasonable technical and
organizational measures to protect your personal information against
unauthorized access, alteration, disclosure, or destruction, consistent with the standards prescribed under the Information Technology Act, 2000 and rules made thereunder. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Payment data is handled directly by Razorpay under its own
independent security safeguards.
SECTION 9 — YOUR RIGHTS
Subject to applicable law, you may have the
right to:
18. access the personal information
we hold about you;
19. request correction of
inaccurate or incomplete information;
20. request deletion or erasure of
your personal information, subject to our legal and legitimate business
retention requirements;
21. withdraw your consent to
marketing communications at any time; and
22. raise a grievance with our Grievance Officer (see Section 12)
regarding the handling of your personal information.
To exercise any of these rights, please
contact us using the details in Section 12. We may need to verify your identity before actioning your request.
SECTION 10 — CHILDREN'S PRIVACY
Our Service is intended for use by
individuals who are at least 18 years of age, or who are accessing the Service
under the supervision of a parent or legal guardian. We do not knowingly
collect personal information directly from children without appropriate
consent. If you believe a child has provided us with personal information
without appropriate consent, please contact us so that we can take appropriate
action.
SECTION 11 — THIRD-PARTY LINKS
Our website may contain links to
third-party websites, including the policy pages of Shopify and Razorpay, that are not operated by us. We are not responsible for the privacy practices of any third-party website, and we encourage you to review their privacy policies independently.
SECTION 12 — GRIEVANCE OFFICER / CONTACT INFORMATION
If you have any questions, complaints, or grievances regarding this Privacy Policy or the handling of your personal
information, please contact:
Matha Silk House
Ground and First Floor, 1387, 1388,
Madapally Building, Ittiyappara, Pazhavangadi P.O, Ranni, Pathanamthitta,
Kerala, 689673, India
Email: support@mathasilkhouse.online
Phone: +91 6238561047
We will acknowledge your grievance promptly and work in good faith to resolve it within a reasonable time frame in accordance with applicable law.
SECTION 13 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy
periodically to reflect changes in our practices or applicable law, including
as the Digital Personal Data Protection Rules, 2025 come into force in phases.
The updated version will be posted on this page with a revised "Last
updated" date. Your continued use of our Service after such changes
constitutes your acceptance of the revised Policy.
SECTION 14 — GOVERNING LAW
This Privacy Policy is governed by the laws of India. Any disputes relating to this Policy are subject to the Dispute Resolution and Governing Law and Jurisdiction provisions of our Terms and Conditions.